Privacy Policy

Last updated: 30 April 2026

1. Introduction

At TWINATHLETIC, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and share your information when you visit twinathletic.com, place an order, contact us, or interact with our services.

TWINATHLETIC is owned and operated by LABEL LAHRA LTD, a company registered in the United Kingdom under company number 16266548. By using our website, you agree to the terms of this Privacy Policy.

2. Information We Collect

Personal Information

When you place an order, contact us, or sign up for our newsletter, we may collect personal information such as:

Name
Email address
Phone number
Billing address
Shipping address
Order details
Payment information, processed securely through third-party payment providers

Non-Personal Information

When you browse our website, we may automatically collect certain technical and usage information, such as:

IP address
Browser type
Device type
Pages visited
Time spent on our website
Referral source

This helps us improve our website, detect issues, and provide a better shopping experience.

3. How We Use Your Information

We may use your information to:

Process and fulfill your orders
Send order confirmations, delivery updates, and service emails
Provide customer support and respond to inquiries
Process payments securely
Improve our website, products, and customer experience
Send marketing emails, where you have chosen to receive them
Prevent fraud, misuse, and security threats
Comply with legal and regulatory obligations

4. Sharing Your Information

We do not sell or rent your personal information.

We may share your information with trusted third parties where necessary to operate our business, including:

Payment processors to process secure transactions
Shipping and delivery partners to deliver your order
Website, hosting, and ecommerce service providers to operate our store
Marketing, analytics, and performance tools to improve our services and communications
Professional advisers or authorities where required by law, regulation, or for fraud prevention

5. Cookies and Similar Technologies

We use cookies and similar technologies to help our website function properly, remember your preferences, analyze traffic, and improve your experience.

These may include:

Essential cookies required for the website to function correctly
Analytics cookies to understand how visitors use our website
Marketing cookies to help us improve advertising relevance and performance

You can manage or disable cookies through your browser settings. Please note that disabling certain cookies may affect how parts of our website function.

6. Marketing Communications

If you subscribe to our newsletter or choose to receive promotional emails, we may send you updates about new products, offers, and brand news.

You can unsubscribe from marketing emails at any time by clicking the unsubscribe link in any email or by contacting us at support@twinathletic.com.

7. Data Retention

We keep your personal information only for as long as necessary for the purposes described in this Privacy Policy, including fulfilling orders, providing support, keeping required business and accounting records, resolving disputes, and meeting legal obligations.

Different types of data may be kept for different periods depending on the reason they were collected.

8. Your Rights

Depending on your location and applicable law, you may have the right to:

Request access to the personal information we hold about you
Request correction of inaccurate or incomplete information
Request deletion of your personal information where applicable
Object to or restrict certain types of processing
Withdraw consent where processing is based on consent
Request a copy of certain data you have provided to us

To exercise any of these rights, please contact us at support@twinathletic.com.

If you have a privacy-related complaint, please contact us first so we can try to resolve it promptly and fairly.

9. Data Security

We take reasonable technical and organizational measures to protect your personal information against unauthorized access, loss, misuse, disclosure, or alteration.

However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

10. Third-Party Links

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices, content, or security of those third-party websites. We encourage you to review their privacy policies separately.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business, website, or legal obligations. Any changes will be posted on this page with an updated revision date.